Damaged/Wrong Item Replacement
Rangrez
Damaged or Wrong Item?
We will make it right
24 hoursto tell us after delivery
Photosfor a damaged or wrong item
Videoonly for an empty parcel or missing item
What is covered
| Issue | What to send us |
|---|---|
| Item arrived damaged | Clear photos of the item and the packaging |
| Wrong item received | Photos of the item you received, with the product tag |
| Empty parcel or item missing | An uncut unboxing video, recorded before opening the parcel |
How to report
- Email support@therangrez.com within 24 hours of delivery, with your order number and the photos or video.
- We reply within 24 hours and arrange a free pickup if needed.
How we fix it
- We send a replacement first.
- If the item is out of stock, you get a refund or Rangrez Store Credit, as you prefer.
Full details: Returns & Exchange policy.
Need help? Email support@therangrez.com. We reply within 24 hours.
