Grievance Redressal

Rangrez

Grievance Redressal

We are here to listen

48 hoursto acknowledge your complaint
15 working daysto resolve it
Phone & emailreach us the way you prefer

If you are not happy with how your order, return, exchange or warranty claim was handled by our support team, you can raise a grievance. This policy follows the Consumer Protection (E-Commerce) Rules, 2020.

1. Who to contact

Grievance Officer & Nodal Officer Mr. Shoaib, Director, Rangrez International Private Limited
Email support@therangrez.com (subject: "Grievance – [Your Order Number]")
Phone / WhatsApp +91 70424 14679
Timings Monday – Saturday, 10 AM – 6 PM
Address Rangrez International Private Limited, C-1/12, 1st Floor, Yamuna Vihar, Delhi 110053

2. How to raise a grievance

  1. Email or call us with your name, order number and a short description of the issue. Add photos or screenshots if they help.
  2. We acknowledge it within 48 hours and share a reference for your complaint.
  3. We resolve it within 15 working days. We may call or email you if we need more details.

3. What counts as a grievance

A grievance is a complaint about a product or service you bought on therangrez.com where you are asking us to fix something. General questions, requests for information, and suggestions or feedback are handled by our support team and are not treated as grievances.

4. When a grievance is closed

  • You accept the solution we offer, or
  • We have offered a solution and do not hear back from you within 7 days.

Related: Returns & Exchange · Shipping & Delivery · Payment Policy · Lifetime Warranty

Rangrez International Private Limited · CIN U47733UP2025PTC231795 · GSTIN (UP) 09AAOCR9981Q1ZW · GSTIN (Delhi) 07AAOCR9981Q1Z0 · Registered office: Office No. 19–20, 3rd Floor, Tower-B, iThum Tower, Sector-62, Noida, Uttar Pradesh 201301. We may update this policy; the version on this page applies.