Return & Refund Policy

1. Easy 7-Day Returns

Rangrez offers a 7-day return window for unused, unworn, and original-condition products.

2. Items Not Eligible for Return

Returns are not applicable on personalised jewellery, perfumes, candles, coins, utensils, and God idols unless the product is defective, damaged, or incorrect.

3. Refund Process

Refunds are initiated after the returned product reaches our warehouse and passes quality inspection. The refund will be processed based on the amount paid at the time of purchase, as mentioned on the invoice.

4. Shipping Fee on Returns

Any shipping fee paid during order placement is non-refundable.

5. Exchange or Replacement

Customers may request an exchange or replacement if the product meets our return conditions. Replacement will be shipped once the returned item is picked up or received by Rangrez.

6. Missing or Damaged Parcel

If you receive a damaged, wrong, or missing item, a clear and uncut opening (unboxing) video is mandatory to process your claim. Please start recording before opening the parcel and share the video with our support team so we can resolve the issue quickly.

7. Contact Us for Returns

Rangrez International Private Limited
3rd Floor, 19 & 20, Tower-B, iThum Tower, Sector-62,
Noida, Gautam Buddha Nagar, Uttar Pradesh – 201301, India

GSTIN: 09AAOCR9981Q1ZW
CIN: U47733UP2025PTC231795
Email: support@therangrez.com

Please do not ship any return without first contacting our support team and receiving confirmation.