Payment Policy
Payment Policy
Safe, simple and clear
1. How you can pay
| Method | Details |
|---|---|
| UPI | Google Pay, PhonePe, Paytm, BHIM or any UPI app |
| Cards | Debit and credit cards (Visa, Mastercard, RuPay, American Express) |
| Netbanking | All major Indian banks |
| Wallets | Popular mobile wallets, as shown at checkout |
| EMI & Pay Later | Available if you are eligible, as shown at checkout |
| Cash on Delivery | On orders up to ₹4,000. See Cash on Delivery terms |
Cash on delivery is not available for:
- Orders above ₹4,000
- Personalised or custom-made jewellery
- Pincodes where our courier does not offer cash on delivery
- Mobile numbers where cash on delivery has been turned off after a refused delivery
All such orders must be paid online.
All prices are in Indian Rupees (INR). We currently accept orders for delivery within India only.
2. Pay online and save
- Get 10% extra off when you pay online.
- No cash on delivery charge on online payments.
3. Payment failed but money was deducted?
Don't worry. If your payment fails or the order is not placed, the amount is returned to your account automatically by your bank or payment provider, usually within 5–7 working days.
If you do not receive it by then, email support@therangrez.com with the date, amount and a screenshot of the transaction, and we will help you follow it up.
4. Your payment is safe
- All payments are processed through a secure, certified payment gateway.
- We never see or store your full card number, CVV, UPI PIN or netbanking password.
- Our team will never ask for your OTP, PIN or card details by call, WhatsApp or email.
5. Prices and invoice
- All prices shown on our website include GST.
- A GST invoice is shared with every order.
- The final amount, including any cash on delivery charge, is shown before you pay.
6. Refunds
When a refund is approved, it goes back to your original payment method. For cash on delivery orders, we refund to your UPI ID or bank account. Refunds take 7–10 working days. See our Returns & Exchange policy.
7. Orders we may cancel
To keep shopping safe for everyone, we may cancel an order if we find signs of fraud or misuse, such as a fake or incomplete address, repeated failed payments, or a pricing error on our website. If you have already paid, we refund the full amount to your original payment method.
Need help? Email support@therangrez.com. We reply within 24 hours. Rangrez International Private Limited may update this policy; the version on this page at the time of your purchase applies to your order.
