Lifetime Warranty
Lifetime Warranty
Made to last, and we stand behind it
Every eligible piece from our Sora Fine and Lab-Fine Crystal collections is covered from the day it is delivered. The cover is different for each collection, so find yours below. It is printed on the warranty card in your box and on the product page.
Lifetime Warranty
Made to be worn every day
Sora Fine is our everyday collection, 18K gold-tone and made to be worn daily. This warranty covers tarnishing or discolouration of the plating. Each eligible piece is marked "Sora Fine" on its product page and comes with a Sora Fine warranty card.
What you get
| Time from delivery | Resolution |
|---|---|
| 0 – 6 months | Replacement of the same piece. If it is out of stock, 100% of the invoice value as Rangrez Store Credit. |
| 6 – 9 months | 50% of the invoice value as Rangrez Store Credit |
| 9 – 12 months | 25% of the invoice value as Rangrez Store Credit |
| After 12 months | 16% of the invoice value as Rangrez Store Credit, for as long as you own the piece |
Stones and crystals in Sora Fine pieces are not covered.
Lifetime Care Promise
6-month cover, plus Stone Shine Care for life
Lab-Fine Crystal is our statement collection: cocktail rings, halo pendants, statement earrings and sets built around large lab-crafted crystals, made for occasions. For the first 6 months it covers tarnishing or discolouration of the plating and the stones. After that, we look after the shine of the stones for as long as you own the piece. Each eligible piece is marked "Lab-Fine Crystal" on its product page and comes with a Lab-Fine Crystal warranty card.
First 6 months: plating and stones
| Issue | What we do |
|---|---|
| Plating tarnishes or fades | Replacement of the same piece. If it is out of stock, 100% of the invoice value as Rangrez Store Credit. |
| Loose stone, cleaning & polish | Free, as many times as you need |
| Stone fallen out due to a setting defect | New stone fitted free |
After 6 months: Stone Shine Care, for life
The plating is no longer covered after 6 months. The shine of the stones stays covered for as long as you own the piece.
| Issue | What we do |
|---|---|
| Stones look dull or cloudy | Free stone cleaning to bring back the shine, whenever you need it |
| Cleaning does not bring the shine back | We replace the dull stones. If that is not possible, you get Rangrez Store Credit: 50% of the invoice value from 6–9 months, 25% from 9–12 months, and 16% after 12 months |
Not covered: plating after 6 months; stones that are chipped, cracked, broken, scratched or lost because of a fall, knock or accident. For all services you pay courier to send the piece; we ship it back free.
Rangrez Store Credit
- Valid for 6 months from the date it is issued.
- Can be used on any product at therangrez.com.
- Not refundable, not transferable and cannot be exchanged for cash.
- Invoice value means the amount you actually paid for that piece after discounts, excluding shipping and COD charges.
What is not covered
- Regular wear and tear such as scratches, dents and rubbing (tarnishing of the finish is covered as per the table above)
- Breakage, bending or damage from mishandling or accidents
- Loss of stones or crystals (except a setting defect on Lab-Fine pieces in the first 6 months)
- Plating on Lab-Fine Crystal pieces after 6 months from delivery
- Damage from perfume, lotions, harsh chemicals (bleach, acids, cleaning liquids) or swimming pools
- Repairs, alterations or resizing done by anyone other than Rangrez
- Lost or stolen jewellery
- Free items that came with your order (for example, a free gift in an offer)
- Custom-made jewellery and sets
- Lab-Fine Crystal pieces worn every day (they are made for occasions)
- Pieces not marked Sora Fine or Lab-Fine Crystal
Eligibility
- The piece must be bought from therangrez.com, with a valid order number.
- One warranty claim per piece. Once a piece has been replaced or credit has been issued, the warranty for that piece ends. (Free stone tightening and cleaning on Lab-Fine pieces is not counted as a claim.) A replacement piece carries the remaining warranty period of the original order, not a new one.
- Every claim is subject to inspection by our quality team. We may decline a claim that falls outside these terms, and we will tell you why.
How to make a claim
We do not have a physical store, so all claims are handled by email.
- Take clear photos of the piece in daylight, showing the issue.
- Email us at support@therangrez.com with the subject "Warranty Request – [Your Order Number]". Include your order number, the last 5 digits of the mobile number used to place the order, the photos, a photo of your warranty card and a short description of the issue.
- Wait for approval. We reply within 24–48 hours and confirm whether the claim can go ahead.
- Ship the piece to us once approved, at Rangrez International Private Limited, C-1/12, 1st Floor, Yamuna Vihar, Delhi 110053. Pack it securely, then reply in the same email thread (do not start a new email) with the courier name and tracking (AWB) number, so we can match it to your claim.
- Inspection and resolution. We inspect the piece within 5 working days of receiving it. Your replacement or serviced piece is shipped free of charge, or your store credit is added to your account.
Shipping
- The customer sends the piece to us at their own cost. Please use a trackable courier; we are not responsible for parcels lost or damaged on the way to us.
- We ship the replacement or serviced piece back to you free of charge.
- For a replacement or store credit, the original piece is not returned. For stone tightening or cleaning, you get your own piece back.
Documents needed
- The piece (the original Rangrez box is not required — just pack it securely so it is not damaged in transit)
- Order number, and the last 5 digits of the mobile number used to place the order
- Clear photos of the issue
- The warranty card that came in your box (a clear photo of it with your claim email)
Frequently asked questions
How do I know which collection my piece is from?
It is written on the product page and on the warranty card in your box.
My piece arrived damaged. Will you fix it?
Yes, of course. Just let us know within 24 hours of delivery and we will sort it out under our Return & Exchange Policy. The same goes for a wrong or missing item.
What if a stone falls out?
For Lab-Fine Crystal, if it falls out because of a setting defect within 6 months of delivery, we fit a new stone free. Stones lost or broken in an accident are not covered. Stones in Sora Fine pieces are not covered.
Do I need an unboxing video?
Not for a warranty claim. An unboxing video is needed only if your parcel arrives empty or with an item missing, and that must be reported within 24 hours of delivery under our Return & Exchange Policy.
Do I need the warranty card to make a claim?
Yes. Please keep the warranty card that came in your box. Send a photo of it with your claim email, along with your order number.
Can I get a cash refund instead of credit?
No. Warranty resolutions are a replacement, stone service, or Rangrez Store Credit only.
When does my warranty start?
From the date your order is delivered, not the date you placed it.
I bought it in a sale. Is it still covered?
Yes. Sale and discounted Sora Fine and Lab-Fine Crystal pieces are covered. Store credit is calculated on the amount you actually paid.
Can I wear my Lab-Fine Crystal piece every day?
Lab-Fine Crystal is made for occasions, not for everyday wear. If a piece tarnishes or a stone loosens because it was worn every day, the warranty does not cover it. For daily wear, choose our Sora Fine collection.
What is Stone Shine Care on Lab-Fine Crystal?
For as long as you own a Lab-Fine Crystal piece, we clean the stones free whenever they look dull. If cleaning does not bring the shine back, we replace the dull stones, or give you store credit if that is not possible. The plating on Lab-Fine pieces is covered for the first 6 months only.
Are sweat and water covered?
Yes, everyday contact with sweat and normal water is covered. Damage from perfume, lotions, harsh chemicals such as bleach, acids or cleaning liquids, or from swimming pools, is not.
I bought it from a live sale, Amazon or another website. Is it covered?
No. The warranty covers pieces bought on therangrez.com only.
Someone gave it to me as a gift. Can I still claim?
Yes, if it was bought on therangrez.com. You will need the order number and the last 5 digits of the mobile number used to place the order, so ask the person who bought it.
Can I claim more than once on the same piece?
No. Each piece can be claimed once. Free stone tightening and cleaning on Lab-Fine pieces is not counted as a claim.
Does a replacement piece get a new warranty?
No. It carries the remaining warranty of your original order.
Who pays for shipping?
You send the piece to us at your own cost. We ship the replacement or serviced piece back to you free.
How long does the whole process take?
We reply to your email within 24–48 hours. Once your piece reaches us, we inspect it within 5 working days, and then ship it back. Delivery usually takes 3–6 working days.
How do I keep my jewellery looking new?
Put it on after perfume and lotion, keep it away from water and chemicals, wipe it with a soft dry cloth after wearing, and store it in the pouch it came in.
This warranty is in addition to your rights under applicable consumer law. Rangrez International Private Limited may update these terms; the version on this page at the time of your purchase applies to your order.
